Q: Are you a manufacturer?
A: Yes, we are a professional manufacturer with 15+ years of experience in producing exothermic-insulating risers, slag removers, and covering agents. We own a 35,000Square meter factory and export to 30+ countries.
Q: What information do I need to provide for a precise quotation?
A: Please specify:
•Product type
•Application (e.g., gray iron casting, steel casting)
•Required performance indicators
•Order quantity, packaging requirements
•Desired trade terms (FOB, CIF, etc.)
Q: How do you ensure product quality?
A: We implement strict quality control throughout production:
•Raw material inspection with certificates from SGS
•Real-time monitoring of the production process
•Post-production testing of physical properties
•Certification by ISO9001:2015
Q: What's your lead time for mass production?
A: - Standard products: 3-7 days after PO confirmation
•Customized products: 7-15 days (depending on complexity)
•Rush orders: Available with 24-hour production upon request
Q: Do you provide free samples?
A: Yes, 1-2 standard samples are free (excluding freight). Custom samples are charged based on specifications, with the fee refundable upon bulk order. Samples are shipped within 3 working days via DHL/FedEx.
Q: What are the payment terms for export orders?
A: We accept T/T, L/C, Western Union, etc.
Q: Can you assist with logistics and customs clearance?
A: Yes, we cooperate with professional freight forwarders to provide: •Door-to-door delivery (DDP) •Fumigation certificates, commercial invoices, packing lists, and CO (Certificate of Origin) •Compliance with import regulations of target countries (e.g., FDA for US, RoHS for EU)
Q: Do you offer technical support after sales?
A: Absolutely. Our technical team provides: •Usage guidelines •24-hour response to quality-related inquiries
Q: What is your MOQ (Minimum Order Quantity)?
A: 1 pallet or 1000 kgs;
•Trial orders: Acceptable with a slight premium
Q: Do you have R&D capabilities for new formulas?
A: Yes, our R&D team can develop tailored products based on your casting process.
Q: Is factory visit available?
A: Welcome! We can arrange pick-up from nearby airports and provide detailed production line tours. Advance notice of 3 working days is appreciated.